If you have any questions about an item, you can contact us by using the “Make a request” button on the product detail page.
If you have purchased an item and have questions about the delivery, first check the tracking of your item if a tracking number was provided. If you have any further questions, please contact us. You can find the contact details on your shipping note sent to you by email or in your order history if you have an account.
If you have any questions about payments, please reply to your confirmation email with the details. You can also contact us at +1 845-521-7825 or by email at [email protected] with your order number.
For more details regarding complaints, please see our dispute resolution policy.
Registering for Edward Jones Investing Online is easy. You can register with your email address. Simply click on the Your Account icon at the top right of your screen and select Register.
Enter the search term in the search box to find items. To refine your search you can add additional terms to your search and/or refine using the filter.
You can also change the sort order of the results and save the search to run again later or to receive alerts when new items are listed that match your search.
Simply use the Buy Now button to add to your basket and then follow the prompts to complete checkout, or to continue shopping simply close the Added to Cart notification.
Until a payment is processed the item is still available for other customers to purchase, so make sure you checkout as soon as you can!
We accept payments by PayPal or credit/debit card (Visa or Mastercard) and Bitcoin. Payments are processed by a third party provider. Edward Jones Investments only stores the cardholder name and the “partial” credit card numbers provided by the third party provider. This partial information allows for the correct management of purchases via the Edward Jones Investments online store. Edward Jones Investments does not store the full details of the credit card you provided when making your purchase.
Once payment has been made and money has been received by Edward Jones Investments, most items are dispatched within one business day.
Delivery time varies depending on your location, the location of the item and the delivery method (postal, express, courier).
Once your order is confirmed, a link to your invoice will be sent to the email address you provided. You can also access your account under My Purchases in the login menu to view all of your orders and invoices. Some items are not subject to GST and in these cases, no GST will appear on your invoice.
Usually, this means that an error has occurred with your payment method. We strongly recommend that you try to make a new purchase using a different payment method. If you continue to receive an error, please contact us at +1 845-521-7825 or by email at [email protected] for assistance.
Yes, we use Tier 1 Payment Card Industry Data Security Standard compliant external payment providers.
Shipping options are displayed in your shopping cart so you can select the option that best suits your needs. Once the order is paid, the shipping option cannot be changed.
Most items are shipped within 24 hours of receiving cleared payment, or the next business day on weekends or holidays. Once the item has been shipped, you will receive an email with your tracking number where you can check the tracking number. Delivery times vary depending on the item’s location, the delivery location, and the delivery method. For an estimated delivery time, please contact us.
Edward Jones Investments offers a 90-day guarantee on most items. If your purchase is faulty, simply contact us. You will find this information on your packing slip.